BMW
MERCEDES-BENZ
VOLKSWAGENComplaints Procedure:
We hope you are fully satisfied with any products or services received from Curated Performance. However, if there is something you are unhappy with, please contact the relevant team member, so that we can look to put matters right.
Please contact us as soon as possible. In the first instance, ask to speak to the member of staff in the relevant department, who will look to resolve your complaint.
Curated Performance Ltd
11 Read Place
Bicester
Oxfordshire
OX25 2BH
Email: info@curated-performance.com
Tel: 01869 208 827
Escalating the complaint:
If after contacting us you feel we have been unable to resolve your complaint satisfactorily, please email or write to our General Manager.
Depending on the nature of the complaint and associated complexity, we aim to resolve most complaints within 72 hours. However, sometimes this is not possible, although we will always aim to resolve your complaint as quickly as possible.
Regulated activity complaints:
If your complaint is regarding a regulated consumer credit contract and the way you were sold finance, please be aware that as an appointed representative we will forward your complaint to the principal firm Citrus Compliance, who will handle and manage your complaint directly and in accordance with FCA regulations.
The Principal Firm Citrus Compliance can be contacted using the following methods:
Tel: 0800 688 9934
Email: admin@citruscompliance.co.uk
Writing: Citrus Compliance, Watermoor Point, Watermoor Road, Cirencester, GL7 1LF
What to do if you are not happy with the decision?
If you have a regulated consumer credit contract arranged by us and are not satisfied with the final response, you may be eligible to refer the matter to the Financial Ombudsman, who provide a free, independent service for dealing with unresolved disputes. Please note, The Financial Ombudsman will not consider your complaint until you have allowed us eight weeks to respond.
Financial Ombudsman Service:
Contact to the Financial Ombudsman Service (FOS) must be within six months of the final response. In the final response, a copy of the Financial Ombudsman Service’s explanatory leaflet will be provided.
We will co-operate fully with the Ombudsman in resolving any complaints made against us and agree to be bound by any awards made by them.
You can contact the financial Ombudsman at the following address:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Tel: 0800 023 4567 (free for most people from a fixed line) or 0300 123 9123 (cheaper for those calling using a mobile) or 020 7964 0500 (if calling from abroad)
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk
We hope you are fully satisfied with any products or services received from Curated Performance. However, if there is something you are unhappy with, please contact the relevant team member, so that we can look to put matters right.
Please contact us as soon as possible. In the first instance, ask to speak to the member of staff in the relevant department, who will look to resolve your complaint.
Curated Performance Ltd
11 Read Place
Bicester
Oxfordshire
OX25 2BH
Email: info@curated-performance.com
Tel: 01869 208 827
Escalating the complaint:
If after contacting us you feel we have been unable to resolve your complaint satisfactorily, please email or write to our General Manager.
Depending on the nature of the complaint and associated complexity, we aim to resolve most complaints within 72 hours. However, sometimes this is not possible, although we will always aim to resolve your complaint as quickly as possible.
Regulated activity complaints:
If your complaint is regarding a regulated consumer credit contract and the way you were sold finance, please be aware that as an appointed representative we will forward your complaint to the principal firm Citrus Compliance, who will handle and manage your complaint directly and in accordance with FCA regulations.
The Principal Firm Citrus Compliance can be contacted using the following methods:
Tel: 0800 688 9934
Email: admin@citruscompliance.co.uk
Writing: Citrus Compliance, Watermoor Point, Watermoor Road, Cirencester, GL7 1LF
What to do if you are not happy with the decision?
If you have a regulated consumer credit contract arranged by us and are not satisfied with the final response, you may be eligible to refer the matter to the Financial Ombudsman, who provide a free, independent service for dealing with unresolved disputes. Please note, The Financial Ombudsman will not consider your complaint until you have allowed us eight weeks to respond.
Financial Ombudsman Service:
Contact to the Financial Ombudsman Service (FOS) must be within six months of the final response. In the final response, a copy of the Financial Ombudsman Service’s explanatory leaflet will be provided.
We will co-operate fully with the Ombudsman in resolving any complaints made against us and agree to be bound by any awards made by them.
You can contact the financial Ombudsman at the following address:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Tel: 0800 023 4567 (free for most people from a fixed line) or 0300 123 9123 (cheaper for those calling using a mobile) or 020 7964 0500 (if calling from abroad)
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk